Shipping policy

DELIVERY AND SHIPPING

(a) (Delivery Costs) Delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you.

(b) (Delivery Details) The Company may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery:

(i) delivery is to the delivery point specifically accepted by the Company; and

(ii) we will deliver the Products to you in accordance with the shipping information displayed on our Website.

(c) (Delivery Issues) We will use reasonable efforts to arrange delivery of your Products in accordance with the shipping information displayed on our Website. Delivery times are estimates only and may be affected by postal delays, customs processing, carrier delays and events outside our reasonable control. If you experience a delivery issue, please contact us and we will use reasonable efforts to assist you. To the maximum extent permitted by law, we are not liable for delays caused by third-party carriers or customs authorities.

(d) (International Orders) We may accept Orders for delivery outside Australia. International Orders may be subject to customs inspections, import duties, taxes and other charges imposed by the destination country. You are responsible for any such duties, taxes and charges. We are not responsible for delays caused by customs processes or for any additional costs incurred in relation to customs clearance.

(e) (Lost or damaged parcels in transit) If your Order is lost or damaged in transit, please contact us as soon as possible with your Order details. We may lodge an enquiry or claim with the relevant carrier and will work with you in good faith to resolve the issue. Nothing in this clause limits any rights you may have under the Australian Consumer Law.

 

Contact Us

If you have any questions about this policy or need assistance, please contact us via the contact details provided on our website.